Question 1

What exactly does DirectHome do?

Accepted Answer

We manage home upgrade projects end to end. You tell us what you want, we handle the planning, coordination, execution, and cleanup. Think of us as the team that makes it happen so you don't have to manage it yourself.

Question 2

What happens if something goes wrong during the project?

Accepted Answer

We fix it. If work doesn't meet the agreed standard, we come back and make it right. Your agreement is with DirectHome — we're accountable for the outcome, not just the effort.

Question 3

How do I know what my project will cost?

Accepted Answer

After the site visit, you'll receive a written quote with the full scope and timeline. No commitment required — take your time, ask questions, compare with others.

Question 4

Do you handle permits and government approvals?

Accepted Answer

Yes. For projects that require permits — lifts, pools, structural changes — we handle all the paperwork, submissions, and inspections. You don't need to deal with any government offices.

Question 5

How long do projects usually take?

Accepted Answer

It depends on the project: auto gates 1–3 days, stairlifts 1 day, waterproofing 1–2 weeks, staircase renovations 2–4 weeks, home lifts 4–8 weeks, swimming pools 8–16 weeks. You'll get a specific timeline in your quote.

Question 6

Can I see your past work?

Accepted Answer

Yes. During your consultation, we'll show you completed projects similar to yours with photos. We can also arrange visits to finished projects if you'd like to see the quality firsthand.

Question 7

How much does a home lift cost in Singapore?

Accepted Answer

Home lift prices in Singapore range from $45,000 for a basic two-stop hydraulic lift to $120,000+ for premium systems with glass shafts and custom finishes. The main cost factors are number of stops, drive system type, and whether shaft construction is needed.

Question 8

Do I need BCA approval for a home lift?

Accepted Answer

Yes. All residential lifts in Singapore require BCA approval. We handle the full application process including structural assessments, engineering drawings, and safety certifications. Approval typically takes 4–6 weeks.

Question 9

What is the difference between a home lift and a platform lift?

Accepted Answer

A home lift is a fully enclosed cabin with automatic doors, travelling at up to 0.4m/s. A platform lift is an open or semi-enclosed platform, slower, and typically limited to two stops. Home lifts offer better comfort, security, and resale value.

Question 10

How much does home lift maintenance cost?

Accepted Answer

Annual maintenance contracts typically run $2,400 to $4,800 per year, covering quarterly servicing, safety inspections, and minor repairs. BCA requires at least one annual safety inspection by a registered contractor.

Question 11

What is the difference between a vacuum lift and a hydraulic lift?

Accepted Answer

Vacuum lifts use air pressure, require no pit or machine room, and are easier to retrofit. Hydraulic lifts are quieter, support larger cabins, and cost less but need a pit and machine room. Vacuum lifts cost $55,000–$80,000; hydraulic lifts start from $45,000.

Question 12

How long does home lift installation take?

Accepted Answer

Total project time is typically 8–16 weeks: 4–6 weeks for BCA approval, then 4–8 weeks for shaft construction, lift installation, and commissioning. Homes with existing shaft provisions can be completed faster.

Question 13

Do I need a pit for a home lift?

Accepted Answer

Most home lifts require a shallow pit (50–150mm). Pit-less options like vacuum lifts are available but have size limitations.

Question 14

How much space does a home lift need?

Accepted Answer

The minimum footprint is approximately 1.1m × 1.4m for the shaft, plus access clearance on each floor.

Question 15

Can I install a lift in an existing home?

Accepted Answer

Yes, most landed homes can accommodate a retrofit lift. We assess structural feasibility during the initial site visit. Homes without existing shaft provisions will need structural works, adding $15,000–$40,000 to the project.

Question 16

What maintenance is required?

Accepted Answer

BCA requires annual safety inspections. We recommend quarterly servicing for optimal performance and safety.

Question 17

How much does a stairlift cost in Singapore?

Accepted Answer

Straight stairlifts start from $8,000–$18,000 installed. Curved or multi-flight stairlifts cost $15,000–$30,000 due to custom rail manufacturing. Price depends on staircase configuration and features selected.

Question 18

Is a stairlift suitable for elderly parents?

Accepted Answer

Yes. Stairlifts are specifically designed for elderly users with moderate mobility challenges. Features include swivel seats for easy boarding, seatbelts, obstruction sensors, and simple joystick controls. The user must be able to sit and transfer independently.

Question 19

Can I rent a stairlift in Singapore?

Accepted Answer

Rental options are limited in Singapore. Most installations are purchased outright. However, for temporary needs (post-surgery recovery), we can discuss short-term solutions. Reconditioned units offer a more affordable purchase option from $6,000.

Question 20

Can you install an outdoor stairlift?

Accepted Answer

Yes. We install weather-rated outdoor stairlifts designed for Singapore's tropical climate. These units feature marine-grade components, waterproof covers, and corrosion-resistant rails. Ideal for external staircases to upper floors or garden areas.

Question 21

Should I get a stairlift or a home lift?

Accepted Answer

A stairlift ($8,000–$30,000) is ideal for moderate mobility needs and tight budgets — installed in a day with no structural changes. A home lift ($45,000–$120,000+) suits wheelchair users, multi-user households, and adds significant resale value. Many clients start with a stairlift and upgrade later.

Question 22

Will a stairlift damage my staircase?

Accepted Answer

No. Rails are fixed to the treads with brackets that can be removed later, leaving only small bolt holes that are easily filled.

Question 23

What weight capacity do stairlifts have?

Accepted Answer

Standard models support up to 120kg. Heavy-duty models are available for up to 160kg.

Question 24

Can a stairlift go around corners?

Accepted Answer

Yes. Curved stairlifts use custom-manufactured rails that follow your exact staircase profile, including 90° and 180° turns.

Question 25

How long does stairlift installation take?

Accepted Answer

Straight stairlifts are installed in 4–6 hours — often completed in a single morning. Curved stairlifts require custom rail manufacturing (2–3 weeks lead time) and 1–3 days for installation.

Question 26

Does a stairlift need servicing?

Accepted Answer

We recommend annual servicing to check the rail, carriage, battery, and safety features. Service contracts cost $300–$600 per year. Battery replacement is needed every 3–5 years.

Question 27

How much does auto gate repair cost in Singapore?

Accepted Answer

Basic repairs (sensor realignment, remote reprogramming) cost $150–$300. Motor repairs run $400–$800. Full motor replacement costs $800–$2,000 depending on the brand. We offer same-day emergency repair for most issues.

Question 28

How much does auto gate motor replacement cost?

Accepted Answer

Motor replacement typically costs $800–$2,000 including labour. Italian and German motors (our recommended brands) are at the higher end but last 8–12 years. We can replace the motor without changing your existing gate.

Question 29

What is the difference between a swing gate and a sliding gate?

Accepted Answer

Swing gates open inward/outward on hinges — more affordable and classic-looking but need driveway clearance. Sliding gates run along a track parallel to your wall — better for short driveways or slopes but need wall space beside the opening. Sliding gates cost 20–30% more.

Question 30

How much does an auto gate cost in Singapore?

Accepted Answer

Basic single-panel aluminium swing gates start from $3,500. Mid-range systems with custom design and intercom run $6,000–$12,000. Premium stainless steel gates with smart home integration cost $15,000–$25,000.

Question 31

Can I control my gate with my phone?

Accepted Answer

Yes. We install smart gate systems that connect to your phone via Wi-Fi or Bluetooth. You can open/close remotely, receive alerts when the gate is operated, and integrate with smart home platforms like Google Home or Apple HomeKit.

Question 32

How long does an auto gate motor last?

Accepted Answer

Quality motors (we use Italian and German brands) last 8–12 years with annual servicing. Motor replacement is straightforward and doesn't require gate replacement.

Question 33

What happens during a power failure?

Accepted Answer

All our gates include manual key-release mechanisms. Battery backup systems are available as an upgrade for continued motorised operation.

Question 34

Do I need approval to install an auto gate?

Accepted Answer

No specific BCA approval is required for residential auto gates. Some landed estates have design guidelines — we'll check during the site survey.

Question 35

How long does auto gate installation take?

Accepted Answer

Typical installation takes 3–5 days including removal of the old gate, pillar construction, new gate fitting, motor setup, and safety testing. Simple motor upgrades to existing gates can be done in 1 day.

Question 36

What maintenance does an auto gate need?

Accepted Answer

We recommend annual servicing: motor lubrication, track cleaning, sensor calibration, and safety checks. Service contracts cost $200–$400 per year. Regular maintenance prevents costly breakdowns and extends motor life.

Question 37

How much does waterproofing cost per square foot in Singapore?

Accepted Answer

Waterproofing costs $8–$25 per square foot depending on the system. Basic PU coating runs $8–$12/sqft. Torch-on membrane systems cost $15–$20/sqft. Premium cementitious systems with fabric reinforcement run $20–$25/sqft. Total project costs typically range from $5,000 to $25,000.

Question 38

What is the best waterproofing method for a flat roof?

Accepted Answer

For Singapore flat roofs, torch-on modified bitumen membranes offer the best balance of durability and cost. They last 10–15 years and handle our UV and rainfall conditions well. For roofs with heavy foot traffic, cementitious waterproofing with a protective screed is preferred.

Question 39

What is the difference between torch-on membrane and liquid membrane?

Accepted Answer

Torch-on membranes are pre-formed sheets heat-welded to the surface — very durable (10–15 years) but require skilled application. Liquid membranes (PU coatings) are painted on, easier to apply around complex shapes, but last 5–8 years. We recommend torch-on for large flat areas and liquid for detailed work.

Question 40

Can you fix a roof leak as an emergency?

Accepted Answer

Yes. We offer emergency leak response for active roof leaks. Temporary waterproof patches can be applied within 24–48 hours to stop immediate damage, followed by a permanent repair scheduled when weather permits.

Question 41

What warranty do you offer for roof waterproofing?

Accepted Answer

Our premium torch-on membrane systems come with a 10-year material and workmanship warranty. PU coating systems carry a 5-year warranty. All warranties cover both materials and labour for any leak that develops in the treated area.

Question 42

How long does roof waterproofing last?

Accepted Answer

Quality membrane systems last 10–15 years. Polyurethane coatings typically last 5–8 years before recoating is needed.

Question 43

Can you waterproof while it's raining?

Accepted Answer

No. We need 2–3 consecutive dry days for proper application and curing. We monitor weather forecasts and schedule accordingly.

Question 44

Do I need to vacate my home during waterproofing?

Accepted Answer

No. All work is done on the roof exterior. You may hear some noise during surface preparation but your daily routine is unaffected.

Question 45

How do I know if my roof needs waterproofing?

Accepted Answer

Warning signs include ceiling stains, peeling paint on upper floors, musty smells after rain, visible cracks in roof screed, and white crystalline deposits on concrete. If your roof membrane is over 8 years old, schedule an inspection.

Question 46

Can you waterproof a roof terrace or balcony?

Accepted Answer

Yes. We waterproof roof terraces, balconies, planter boxes, and any exposed concrete surface. These areas use the same membrane systems as roofs, with additional attention to drainage and tile-over waterproofing if a finished floor is required.

Question 47

How much does staircase renovation cost in Singapore?

Accepted Answer

Timber tread overlay with new railings starts from $15,000–$30,000. Natural stone (marble, granite) runs $20,000–$45,000. Full structural redesigns with glass balustrades and custom metalwork cost $25,000–$50,000. Price depends on materials, staircase size, and complexity.

Question 48

Which is better — timber or marble for staircases?

Accepted Answer

Timber is warm, quieter underfoot, and suits most interior styles. Marble is more durable, cooler (pleasant in Singapore), and suits grander homes. Timber needs re-sealing every 3–5 years; marble needs sealing and can be slippery when wet. Both are excellent choices for different aesthetics.

Question 49

How much does a glass balustrade cost?

Accepted Answer

Glass balustrade installation typically costs $300–$600 per linear metre, depending on glass type (tempered vs laminated) and mounting system (point-fixed, channel, or standoff). For a typical 3-storey landed home, budget $8,000–$15,000 for full glass balustrade replacement.

Question 50

How long does a staircase renovation take?

Accepted Answer

A tread overlay with new railings typically takes 2–3 weeks. Full structural redesigns may take 4–6 weeks. We stage work to maintain access between floors throughout.

Question 51

What is an open riser staircase?

Accepted Answer

An open riser staircase has no vertical boards between treads, creating a light, modern look that allows light to pass through. They're popular in contemporary landed homes. Building code requires gaps under 100mm for child safety, which we achieve with glass or metal infill panels.

Question 52

Can I change my staircase layout?

Accepted Answer

Yes, but structural changes to the staircase layout require engineering approval. We handle the full process including structural calculations and submissions.

Question 53

What timber species do you recommend?

Accepted Answer

For Singapore, we recommend teak (most durable), oak (versatile and popular), or walnut (rich, dark tones). All are suitable for our climate with proper finishing.

Question 54

Can I add LED lighting to my staircase?

Accepted Answer

Yes. Integrated LED strip lighting under treads, along handrails, or in wall recesses is very popular. We handle all electrical work as part of the renovation. LED lighting adds $2,000–$5,000 depending on the system and controls.

Question 55

Do I need to move out during staircase renovation?

Accepted Answer

No. We stage the work floor-by-floor to maintain access between levels throughout. The most disruptive phase (demolition) typically lasts 1–2 days per flight. Dust barriers are set up to protect your living areas.

Question 56

Will a staircase renovation add value to my home?

Accepted Answer

Yes. A quality staircase renovation is one of the highest-impact interior upgrades. It transforms the visual impression of your home immediately upon entry. While ROI varies, most homeowners see a strong return relative to cost, especially with premium materials.

Question 57

How much does pool construction cost in Singapore?

Accepted Answer

Residential pool construction in Singapore starts from $60,000 for a compact plunge pool and can exceed $200,000 for large lap pools or infinity-edge designs. The main cost factors are pool size, construction access, finishing materials, and equipment specifications.

Question 58

How much does monthly pool maintenance cost?

Accepted Answer

Budget $200–$400/month for electricity, water top-up, chemicals, and quarterly professional servicing. Saltwater pools have slightly lower chemical costs but higher equipment maintenance. A robotic cleaner ($1,500–$3,000) reduces manual cleaning time significantly.

Question 59

What is the difference between a plunge pool and a lap pool?

Accepted Answer

A plunge pool is compact (typically 3m × 2m, 1.2m deep) — designed for cooling off and relaxation, ideal for terrace houses. A lap pool is longer (8m+ × 2.5m) for swimming exercise. Plunge pools start from $60,000; lap pools from $90,000. Both can include heating, jets, and lighting.

Question 60

Do I need a permit to build a pool in Singapore?

Accepted Answer

Yes. Swimming pool construction requires BCA structural approval and PUB water supply permits. If your property is in a conservation area, additional URA approval may be needed. We handle all permit applications as part of the project.

Question 61

How much does an infinity pool cost in Singapore?

Accepted Answer

Infinity-edge pools cost 30–50% more than standard pools due to the catch basin, additional plumbing, and precise engineering required. Budget $100,000–$200,000+ for a residential infinity pool, depending on size and site conditions.

Question 62

What is the difference between saltwater and chlorine pools?

Accepted Answer

Saltwater pools use a chlorine generator that converts salt into chlorine — gentler on skin and eyes, lower chemical costs, but the generator needs replacement every 3–5 years ($1,500–$3,000). Traditional chlorine pools have lower upfront equipment costs but require more frequent chemical handling.

Question 63

What size pool can fit in a terrace house?

Accepted Answer

Terrace houses can typically accommodate plunge pools (3m × 2m) or lap pools (8m × 2.5m) depending on setback requirements and available outdoor space.

Question 64

How long does pool construction take?

Accepted Answer

A standard residential pool takes 8–12 weeks from excavation to first swim. Complex designs with water features may take 12–16 weeks.

Frequently Asked Questions

General Questions

Home Lifts

Stairlifts

Auto Gates

Roof Waterproofing

Staircase Renovation

Swimming Pools

Still Have Questions?